Account deletion

Delete your AvatarLab account

AvatarLab does not ask you to create a named account. It uses an anonymous, device-linked identifier for usage limits and purchase access, so deleting your account means deleting the service-side records tied to that identifier.

Request deletion in the app

  1. Open AvatarLab and go to Settings.
  2. Tap Delete account.
  3. Tap Send request. The request covers the account on that device, and the app shows Request received once we have it.

If your version of AvatarLab does not show Delete account in Settings yet, update the app or use email instead.

Or request deletion by email

  1. Email us at the address below with the subject Delete AvatarLab account data.
  2. Include the app name AvatarLab.
  3. If you can, include any device ID the app shows and an Apple or Google order ID for any purchase, so we can locate the right records.
Email [email protected]

When it happens

We aim to finish deleting eligible data within 30 days of receiving your request, whether you send it in the app or by email. Until then, your account keeps working.

What we delete

  • The device identifier and the credit, usage-limit, and entitlement records tied to it.
  • Photos and prompts you uploaded, including source photos kept with a result, where we can reasonably locate them.
  • Generated images held on our service for that identifier.
  • Usage and diagnostic records tied to that identifier.

Unused credits recorded against the deleted account are removed with it and cannot be restored afterwards.

Data on your device

Images you saved to your device stay there. Deleting a local copy does not delete service-side copies, and a deletion request does not remove copies you already saved. Delete local copies in AvatarLab or your photo library.

What may be retained

Purchase, refund, tax, legal, fraud-prevention, or security records may be kept only for as long as required for those purposes. Apple and Google keep their own purchase history independently of us.

Cancel subscriptions separately

Requesting deletion does not cancel an active App Store or Google Play subscription. To stop future charges, cancel it in the store where you subscribed.

Need help?

Contact [email protected] and include the app name and any order information you have.

The Sky Bringup, LLC