Support
Need help with AvatarLab? Check the FAQ below or contact us directly.
Frequently Asked Questions
How does AvatarLab work?
Take a selfie and AvatarLab restyles you into multiple avatar art styles while keeping your likeness recognizable.
Do I need an account?
No account is required to start. AvatarLab provides free starter credits, and account options are available when you need to protect or restore paid access.
How do credits work?
Each generated avatar uses one credit. Free previews are watermarked. The weekly plan includes 20 credits, the monthly plan includes 70 credits, and one-time packs add 25, 70, or 140 credits.
How are my photos processed?
Your selected photo is sent through the Skybringup Gateway to configured AI image providers to generate your result. Generated images and related records may be retained for delivery, recovery, security, reliability, or support. Please use only your own or authorized photos. See the Privacy Policy for details. From October 10, 2026 at 00:00 UTC, eligible free generated images are available online for 30 days after creation. Earlier free results covered by this new limit will remain available until at least November 9, 2026 at 00:00 UTC. Download results you want to keep before they expire. Paid results keep their applicable purchase terms, and server cleanup does not remove downloaded copies. See the Privacy Policy for details.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple. Go to Settings > Apple ID > Subscriptions. Cancel at least 24 hours before the period ends to avoid renewal.
Can I get a refund?
Refunds are handled by Apple. Go to Settings > Apple ID > Purchase History, or contact Apple Support directly.
To delete your AvatarLab account and associated data, follow the steps on our account deletion page.