Support

Need help with AvatarLab? Check the FAQ below or contact us directly.

Frequently Asked Questions

How does AvatarLab work?

Take a selfie and AvatarLab restyles you into multiple avatar art styles while keeping your likeness recognizable.

Do I need an account?

No. AvatarLab works anonymously with free starter credits. You only sign in with Apple when you subscribe or buy a credit pack, so paid credits stay safe and restore across your devices.

How do credits work?

Each generated result uses credits. Free previews are watermarked. A subscription includes monthly credits with HD and no watermark; you can also top up with one-time credit packs (60 / 200 / 500).

Are my photos stored or used for training?

Photos are uploaded securely to our AI only to generate results, are not stored after processing, and are never used to train models. Please use your own photos.

How do I manage or cancel my subscription?

Subscriptions are managed by Apple. Go to Settings > Apple ID > Subscriptions. Cancel at least 24 hours before the period ends to avoid renewal.

Can I get a refund?

Refunds are handled by Apple. Go to Settings > Apple ID > Purchase History, or contact Apple Support directly.

Still need help?

Send us an email and we'll get back to you as soon as possible.

support@skybringup.com